#Pinupgirls cancel account full#

Pinupgirl however will get you at least half of what you paid. Just want to add that most brands have very low resale value if you ever want to sell. I have never had any issues and am surprised to read some of these comments. I enjoy the fun fabrics, sexy silhouettes, and high quality this brand offers. The owner has always been accessible to the customers and tries to make everything to a high standard. I have always received my packages within 3 days normal shipping through FedEx.Ĭustomer service has always been prompt and courteous. Some items are very structured which makes the item look so stunning. Not everything is made of the same material, cut or lining.

I follow the size guide and I follow the other fans of the brand and know which items are true to size, ones to size up or down on. It's always been an easy seamless experience and I've never needed to exchange. I started off going to their warehouse for sales and then eventually their online presence grew and I could buy online. I have been shopping with this company over 10 years. HOWEVER I AM GRATEFUL THEY AGREED TO REFUND MY $ AND STOP SHIPPING MY ORDER! And I must admit I HAVE NEVER BEEN DISAPPOINTED WITH A GARMENT IVE PURCHASED FROM PINUP GIRL CLOTHING! See positive reviews I'm unemployed due to illness and I RARELY get to buy anything for myself so this one time I was able to I had hoped for a wonderful experience but received nothing but grief instead.

Anyway it took me several days to straighten out, days in which I desperately needed that $ for a medical reason, and it was an anxious and very unpleasant several days as I was very ill and scared I would not get my $ back. But when I looked deeper I noticed they had only refunded HALF my purchase price but canceled the entire order, so AGAIN I called customer service only they were now CLOSED so I began emailing again. So I watched online as my order was marked canceled and then refunded. I asked if I would be refunded and the shipment stopped and he said again 'IMMEDIATELY'.

So Ofcourse I immediately called up customer service ( ONLY OPEN FROM 10am-2 or 3pm EASTERN TIME) and spoke to who I assume must have been a nice person, however I could not understand anything he said, aside from 'mistake' 'intercept shipment' and 'sorry'.

#Pinupgirls cancel account full#

They responded pretty quickly with an 'OFCOURSE WE WILL CANCLE THE ORDER AND REFUND YOUR MONEY IMMEDIATELY' however within ten minutes from that email being received and read (&responded to with a happy thank you) I received a text message as well as a shipping notification stating that my full order had been processed and now shipped to me! I WAS FURIOUS. That has been INFURIATING as well as the long wait for the company to actually ship your order if they actually do still have it in stock! I've also had one issue where having taken so long to ship something came up and I decided I wished to cancel the un processed order before it shipped, to avoid costly return prices, so I emailed customer service and asked politely if it were possible to cancel the order. I simply love the style design and quality of pinup girl clothing! Everything is extremely well made and fits like a dream, however I've had many problems where I would submit an order for items listed as in stock, then the company would wait 1-2weeks to process and ship, and when they finally got around to my order, the items I had ordered where no longer available.